Privacy & Cookie Policy

Who we are

Pro City Laser Removal is a UK-based specialist laser cleaning company. We are the data controller for personal data collected through this website (procitylasers.com).

Contact email

[email protected]

Phone

07878 261529

ICO registration

[ICO registration number — to be confirmed]

What data we collect

We only collect personal data that you provide voluntarily through the enquiry form on this website. This includes:

• Your name
• Your company or organisation (optional)
• Your email address
• A description of your project

We do not collect sensitive personal data, payment information, or data from third-party sources.

How we use your data

We use your enquiry data to:

• Respond to your enquiry
• Prepare and send a quote or project proposal
• Carry out any work you subsequently commission

Legal basis: Legitimate interests — responding to business enquiries is a necessary part of running our business and is what you would reasonably expect when submitting a contact form. Where a project proceeds, the basis becomes performance of a contract.

We do not use your data for unsolicited marketing, pass it to third parties for their own marketing, or make automated decisions based on it.

How long we keep your data

Enquiry data is retained for up to three years from the date of your enquiry, or for the duration of any business relationship, whichever is longer. After that period, data is deleted unless we have a legal obligation to keep it (for example, for tax or accounting purposes, where the retention period is seven years).

Data processors

We use the following third-party services to operate this website. Each acts as a data processor under our instruction.

SCCs = Standard Contractual Clauses, the approved mechanism for transferring personal data from the UK to countries outside the UK and EEA.

Cookies

A cookie is a small text file stored on your device. This website uses a small number of cookies, described below. We do not use advertising or tracking cookies.

We use Simple Analytics to understand how visitors use this website. Simple Analytics does not use cookies or any browser storage, does not collect or store IP addresses, and does not track you across other websites — visitors remain anonymous. Because it sets no cookies and stores no personal data, it does not appear in the cookie table above and does not require your consent to run.

We do not use advertising or social media cookies. If this changes, this policy will be updated before any new cookies are set.

Managing cookies

You can change your cookie preference at any time by clicking the button below. You can also delete cookies and browser storage through your browser settings — refer to your browser's help pages for instructions.

Your rights

Under UK GDPR you have the right to:

• Access — request a copy of the personal data we hold about you
• Rectification — ask us to correct inaccurate or incomplete data
• Erasure — ask us to delete your data where there is no legitimate reason to keep it
• Restriction — ask us to pause processing of your data in certain circumstances
• Objection — object to processing based on legitimate interests
• Portability — receive your data in a structured, machine-readable format

To exercise any of these rights, email [email protected] . We will respond within one month.

Complaints

If you believe we have handled your data incorrectly, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection.

ico.org.uk/make-a-complaint

We would always prefer to resolve any concern directly — please contact us first.

Changes to this policy

We may update this policy when our practices change. The date at the top of the page shows when it was last updated. We will not make material changes without updating the cookie consent banner if it affects the cookies we use.